Refund policy
At The Sock Drop Co., we want you to love every pair of socks you order. If something isn't quite right, we're here to help make the returns process as simple as possible.
What's your returns policy?
We offer a 30-day returns policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging
- In the same condition you received it
- Accompanied by your order number or proof of purchase
Unfortunately, we can't accept returns for items that have been worn or are not returned in their original packaging.
Can I exchange my item?
Yes. If you'd like to exchange your socks for a different design, simply get in touch with us first so we can help arrange your exchange.
Customers are responsible for the cost of returning items for exchange. Once we've received and checked your return, we'll send out your replacement as quickly as possible.
What if my order arrives damaged or incorrect?
Please check your order as soon as it arrives. If you've received a damaged, faulty or incorrect item, contact us straight away so we can resolve the issue as quickly as possible.
How do refunds work?
Once your return has been received and inspected, we'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. Please note that your bank or card provider may take a few working days to process the refund after we've issued it.
How do I start a return?
To request a return, simply email us with your order number and the reason for your return.
If your return is approved, we'll provide instructions on where to send your item. Unless the item is faulty or we've made a mistake with your order, return postage costs are the responsibility of the customer.